QUALITY CONTROL
All our products are in strict compliance with ISO 9001 regulations.

PROBLEM CITING
Gideons lot number system enables us to trace any product to the date, machine and operator of when it was produced.

CUSTOMER SERVICE
Gideons knowledgeable and courteous staff are available Monday through Friday from 8:00am to 4:30pm (PST). During non-business hours, you may email us and you will receive an immediate response by the next business day. If it is a matter that cannot be resolved immediately, Gideons’ personnel will still contact you immediately with an estimated time of resolutions.

DISASTER PLAN
At any time during a contract period, Gideons will always keep a 3-month supply. That is, a one month supply in our California Warehouse; a one month supply on water in transit; and a one month supply in one of our three plants. In addition, since Gideons has three manufacturing facilities, should any of these become unavailable, the balance facilities are prepared to handle increased production to meet order requirements and to adhere to the order delivery deadline.

PRICE CHANGES
Gideons will always give our customers a minimum of 2 weeks written notice prior to any price changes.